As part of their commitment towards effective service delivery and dedication towards meeting customers’ needs and satisfaction, many companies review their policies from time to time, most especially at the start of a new calendar year. If your business have that planned on the horizon, it’s better you make the transition a easy one for your dear customers.
The last thing you want is your customers waking up one morning and been hit with new policies they weren’t prepared for. This will only get you lots of irate customers, which is bad for business. But you can avoid this by preparing your customers beforehand to gear up for these changes, be they groundbreaking or little ones.
With the tap of just a button, using SMS, you can reach all your customers at the same time, regardless of their location and population. In your message, you can enumerate what changes are expected in the coming year and get them prepared for it. You need not explain the new policies in detail in the message body, but you can include a link they can visit to learn more or a phone number they can call for further clarifications.
As you make these new changes and set policies though, take care not to change too much at the same time, and make sure the changes are objective and meets the demands or needs of your customers. This should align with your long term goal of providing quality service to them. You have a happy customer base, and your business continues to thrive.
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