We wish to inform all our esteemed clients that we will be switching to Naira-based pricing starting June 1, 2021. After a decade long of running a unit-based pricing system, moving to a cash-based pricing system will provide us the platform to offer better services, transparency, and ease of transaction.
It is our pleasure to announce to you that VoiceOTP is now live. You can now deliver those critical One-Time-Passwords over voice. We know how critical OTPs are to some businesses.
We are also aware of the issues around SMS when delivery of instant OTPs are required. But with the new addition to our line of products and services, corporate bodies can now utilize the voice alternatives to get their codes delivered.
We are very pleased to inform you that your account will now be automatically credited once you include your PURCHASE ID in the narration of your bank transfers. Our goal is to improve the quality of your experience while interacting with our products and services.
Your Purchase ID can be found on the Send SMS page.
Kindly note that you can still get your account credited when you make payments using other automated crediting channels such as Quickteller and Paystack.
As you know, good customer service and satisfaction is the anchor of most businesses today. This is the reason why we at SmartSMSSolutions make it our paramount obligation to deliver excellent customer service to you, our dear customers. We would like to let you know some of the interesting automation we have lined up to make your experience smoother and better.
The year 2020 began with so many hopes, plans, and enthusiasm. It is safe to say that for many, the year didn’t turn out as planned or expected, all thanks to the global pandemic among other things. But oh well, here we are, safe and sound.
On 15th of December 2020, the NCC gave a directive to the telecommunications providers to block all SIM cards that are not registered with the National Identity Number (NIN) after two (2) weeks, which culminates in the end of the year 2020.
If this article gets to you, it means you are safe, and we are very happy to know that. The past few days have been a tough and rough one for all Nigerians,home and abroad, with the demonstrations and ensuing crisis.
It is no longer news that the country has been in a state of instability for several days now, following the recent uprisings at several parts of the country on demonstrations and protests. The effect of this is so telling considering the fact that the whole world, Nigeria included, is still in the middle of a global pandemic.
The recent upgrade of our SMS App server to one with better structure, capabilities and robustness brought about delivery to international phone numbers in countries such as Ghana and the Ivory Coast. We are pleased to inform you that we now have an international route available for Nigerian phone numbers.
If you have been with us throughout our decade long journey so far in the SMS and mobile marketing industry, you would undoubtedly agree that indiscriminate price changes have never been our way. On the contrary, our focus has been, and continues to be on quality services at reasonable and affordable rates.
For a while now, SMS delivery to phone numbers on DND has been impossible using the corporate route. During this time, customers with SIM Hosting could deliver to such numbers with their hosted SIM. Good news though! Corporate Route is now back with full delivery to phone numbers on DND.
When we announced the upgrade of our SMS App Server to one with better capabilities, a few persons would have thought of what great benefits it comes with. Well, the ability to deliver to international phone numbers is one of them. You asked for Ghana, we gave it to you. You asked for Ivory Coast, and now Côte d'Ivoire is live.
Quality mobile marketing services at reasonable and affordable pricing has always been our goal since inception over 10 years ago. That is why indiscriminate changes in pricing have never been our way, especially not during a tough economic time. However, Airtel has implemented a change in their pricing since the 18th of May, 2020.
If you have a bulk SMS website integrated with our API-x, and a hosted SIM, you might have probably noticed that the returned parameter; “units_used” on JSON Response Data do not usually include the number of SMS units charged for DND phone numbers using SIM Hosting.
These are exciting times on SmartSMSSolutions. We are glad to inform you that following several months of diligent and concerted efforts, our SMS app has now been optimized to support Ghanaian networks.
The popular saying goes thus: “If they don’t appreciate you, they don’t deserve you”. Customers love this quote so much as it gives them every excuse they need to move on to your competitors if you are not thankful. If you’ve not yet finalised plans to appreciate your customers before the year ends, your competitors will do it for you, which is very bad for business.
Would you believe it? The year 2019 ends in 21 days from now. It’s funny how time flies right? We believe it’s been an amazing year for your business. Imagine where you would have been without your customers? It is not too late to send them a well composed Thank You SMS.
For over 9 years (From March 30th, 2010 till date), SmartSMSSolutions has been fully committed towards the one goal of offering unparalleled quality SMS marketing and Mobile marketing services to our esteemed customers nationwide at reasonable and affordable prices. This goal has never been in doubt and will never be.
Here at SmartSMSSolutions, we understand how important it is to keep a close eye on your messaging activities. So, you can now get daily summary of your messages without signing into SmartSMSSolutions account. Best of all, the full delivery report of your messages are automatically attached.
The SMS Domain feature on SmartSMSSolutions has eased up the use of bulk SMS for firms and businesses and made bulk SMS experience very exciting. It makes it amazingly easy to share bulk SMS responsibilities between 2 or more persons, manage and moderate those accounts from your administrator account. Good news! You can now audit your SMS domain directly on your bulk SMS account.
Our server suffered a hard drive failure on Monday, April 26, 2021, by 11:08am. All effort to restore the server was not successful. This resulted in a service outage for several hours. Our technician recommended that the only option to rebuild the entire infrastructure using the available backup data. This has been ongoing. We will be using this channel to provide you with an update on the service restoration and what you can do to continue accessing our services.
We sincerely apologize for the inconveniences this service disruption might have caused. Please be assured that we are working round the clock to provide you seamless experience with our services.
Wallet Balance
Wallet balance is now live on the Send SMS Page (Please go to SMS/Send SMS). You can now view your balance as you compose your SMS.
Address Book
Address Book is now live on the Send SMS Page (Please go to SMS/Address Book). This enables you to send SMS to your saved contacts.
SIMHosting Inbox Page
SIMHosting Inbox page is now live (Please go to SIMHosting/My Inbox). Also, Inbox forwarding has resumed.
SIMHosting Renewal
Clients can now renew their SIM Hosting on the My Servers page. The units billed are at a flat rate of conversion of N1.85/unit. This means that those that had purchased at less than 1.85 are actually enjoying a bonus. This is time-limited as we will be transitioning to naira based billing in a short while.
Message History is now Live
Message history for the messages sent on the platform is now live! The message history from the other platform will be provided in coming days.
Scheduled Messages Management
Clients can now manage their scheduled messages at https://app.smartsmssolutions.ng/sms-scheduled-messages.
Address Book
The address book is now live. Clients' data are gradually being migrated. The migration might take a while.
For the time being, clients can initiate Send SMS to a phone book group from the Address book page.
Scheduling is Live
The scheduling option is now available on the Send SMS Page.
Batch Messaging is Live
Clients can now send many messages at once.
API Token Management Page
The API token management page is now live. Clients can now view their API tokens and create new ones at http://app.smartsmssolutions.ng/developer-api-tokens. For complete documentation on how to consume the API, kindly visit https://developer.smartsmssolutions.com.
Login with Username
Clients can now log in with their old username if they prefer.
Password Change
Password change is now live. Clients can change their passwords after login at http://app.smartsmssolutions.ng/tools-change-password.
Account balance is now available over the API. Kindly visit https://developer.smartsmssolutions.com/#1493aacb-ccab-4734-95ec-a26cac60956b to learn more.
Our Esteemed clients can now make payments and be credited.
The international route is now delivering. More updates later.
The bulk route for phone numbers on DND is now delivering to some phone numbers on DND. The quality of delivery will progressively improve as we recovered the necessary data.
The API for sending SMS is now active. You can now start to push your messages via the API. While a bridge has been created to provide access to the existing API configuration, we will be migrating our services to a new endpoint. You can learn more about the new API from our developer page at https://developer.smartsmssolutions.com/. If you are integrating the API into the SPC Joomla component, kindly update your API settings using the suggestion below.
API Response on Success: code=1000
Response Pattern: Contains
SMS delivery on the basic route (promotional route) has been restored. The new URL for accessing our products and services is http://app.smartsmssolutions.com.ng. If you have issues logging in, kindly reset your password using the password reset link - http://app.smartsmssolutions.ng/forgot-password
The issue
Our server database got corrupted on Monday, April 26, 2021. This has resulted in outages in our services. We sincerely regret the issues and we are working to resolve them.
What are we doing right now?
Our technicians are working to repair the database and move it to a new server. We are also working on an alternative platform for our client to use for the time being.
How long will this take?
The database repair might take several hours according to our technician due to its size. We do not have an ETA right now.
We hope the alternative platform should be ready before the close of business today, Tuesday, April 27, 2021
What next?
Kindly pause your traffic at the moment. We will keep updating you on the progress.
Once again, we apologize for these issues and hope to bring back the services in a short while.
In line with our promise to continuously serve you better, SmartSMSSolutions will be undergoing a server upgrade on Sunday, 17th May, 2020.
Sender ID in a message is the identity of bulk SMS. Infact, truth be told,it is one of the features of bulk SMS that makes it exciting. Little wonder then that when an SMS delivers with a different Sender ID from the one we want, we are not happy. If your messages have been delivering with ‘BulkSMS’ as Sender ID recently, here is why that is so and how you can correct that.
MTN Nigeria has resolved the issue and SMS termination has recommenced.
We sincerely apologized for all inconveniences caused.
Thanks.
We are currently observing degradation in delivery towards MTN Nigeria network, Nigeria. You may experience irregular delivery with inconsistent delivery times when sending to this network.
The operator has been notified. They are working to resolve this issue as soon as possible however, there is no estimated time of resolution.
As soon as there is any update, we'll inform you.
Thank you for your patience and understanding.
Monitor the progress of the MTN Sender ID registration process.