When sending bulk SMS, there are times when certain phone numbers might fail to send at all due to obvious reasons. These reasons might include; insufficient SMS units, error sending SMS on the server at that time , or phone numbers on DND. We have a new tool that can help you download such phone numbers that fail to send within a specified period of time.
Why Important?
This tool is important for SMS users who wish to get a list of phone numbers SMS was not sent to for a particular date or period of time. This might be needed for record purposes or to resend the SMS to those numbers if necessary.
Where to Find It
You can find this new tool under SMS Portal on your bulk SMS account.
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Login to your SMS account with your username and password
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Click on SMS Portal on the top menu bar
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Click on MY TOOLS on the left drop menu
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Click on FAILED TO SEND
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Under Start Date, enter the date you want to begin checking from and under End Date, venter the date the search should end.
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Then, click on DOWNLOAD FAILED RECIPIENTS
All the phone numbers that SMS was not sent to during this specified period would immediately be downloaded and saved in a csv file for your attention.
If you have any questions or support with the use of this new tool, please do not hesitate to get back to us. We will be happy to assist.