Online transfer is one of the fast and easy ways of making payments for purchase of. After the transfer, we usually get notification of the transfer within seconds or minutes. And using the username you provided while making the transfer, we will credit your SmartSMS account with units without delay. But what if the units have not been credited after a few minutes, or you realized that you did not write your username in the narration?

Not to worry. Kindly first ensure that you have gotten a debit alert from your bank. Then please call our customer care agents. You can also reach us via Live Chat, Facebook Messenger, Whatsapp, and text message.  Kindly provide the following information:

- Your Username

- The Amount you transferred

- The name of Bank you paid into

- The narration/description of payment, if applicable

- Your bank account name, where the money was transferred from

If you are reaching us on Live Chat, Facebook Messenger, Whatsapp, or text message, forward to us the debit alert sent to you, along with your username

The above information will help us locate the payment and credit you. If we are yet to get notification of the payment, and we could not locate your payment after checking our bank statement, it means the bank you paid to is yet to post the payment. Kindly wait a while longer or get in touch with your bank to confirm the status of the payment.

Please click to find out why it is important to write the full and correct username, and why there could be delay in crediting your SmartSMSSolutions account after paying